Thursday
May 5th

3 pm Pacific Time
(6 pm Eastern / 5 pm Central / 4 pm Mountain)

Civility Begins at Home
With The Power of Civility Co-Author Deborah King, AICI CIP

Your home reveals what you value and how you live, and a home devoid of civility leaves little chance for the members to be civil outside the home. When you practice civil behavior in your home, you will find it easier to demonstrate it in the pressures of life outside the home. Join Deborah King in this dynamic and thought-provoking workshop and explore:

·         Raising civil children

·         Creating a peaceful home

·         Communicating civilly

·         Being a generous host and gracious guest

Deborah King is president of Final Touch Finishing School, Inc., and is an AICI Certified Image Professional. Her passion is to help others project the best image possible, and her customized programs equip people from all walks of life with the necessary skills to move confidently from informal to formal situations with ease and grace.

Monday
May 9th

3 pm Pacific Time
(6 pm Eastern / 5 pm Central / 4 pm Mountain)

Public Civility--The Case for Face-to-Face Communication
With The Power of Civility Co-Author Deborah McGrath

The very essence of public civility—and why we need to re-engage each other in face-to-face exchanges in academic, business and social arenas—is an integral part of what defines us as social animals. Developing this essential social skill, using it anywhere, everywhere and always, and exercising it just like a muscle is the focus of this program. Join Deborah McGrath as she shares her expertise and shows you how to enhance your face-to-face skills:

·         Make good eye contact.

·         Make a powerful entrance.

·         Improve your posture.

·         Give and make memorable introductions.

Deborah McGrath offers customized training in business etiquette, international protocol, dining skills and social engagement skills. She believes the integral value of social engagement skills are relevant and real and serve as constant reminders of our need to engage another human being in a meaningful dialogue face-to-face—and be good at it.

Tuesday
May 10th

3 pm Pacific Time
(6 pm Eastern / 5 pm Central / 4 pm Mountain)

Stand Out--Don't Stick Out: Personal Accountability and Civil Business Essentials
With The Power of Civility Co-Author Tiffany Nielsen

Acts of civility—and a lack of civility—affect how you see the world and what you choose to make of yourself. Personal accountability and consideration for others make people stand out rather than stick out. People who develop business etiquette and civility skills are more welcomed in the marketplace. Join Tiffany Nielsen in this dynamic program and discover how to:

·         Make an outstanding first impression.

·         Communicate with civility in mind.

·         Deliver outstanding customer service in every situation.

Tiffany Nielsen is a professional etiquette and image consultant whose refreshing enthusiasm for the fine art of civility in personal and business life is contagious and memorable. Her specialties include keynote addresses, interactive seminars and private coaching sessions for small and large businesses, associations, young professionals and youth.

Wednesday
May 11th

3 pm Pacific Time
(6 pm Eastern / 5 pm Central / 4 pm Mountain)

Cultural Considerations and Civility
With The Power of Civility Co-Author Anita Shower

Civility is an enormous part of civilization and part of what makes us human. It sets all of our plans to the music that takes us from home to office and into arenas all over the world. It is personal, full of pomp and culture and contains the niceties that make up who we are as cultural beings, no matter where we live around the world. Anita Shower’s program can be your map to discover the essence of civility:

·         Understand the process of becoming civil.

·         Take stock of how cosmopolitan the world has become.

·         Understand the true meaning of diversity.

·         Be diplomatic in your everyday world. 

“Miss Etiquette” Anita Shower has made an impact on the newspaper, radio and television worlds with her column, “Miss Etiquette," which appears in the SLO City News/Tolosa Press and is distributed on the Central Coast of California. Miss Etiquette is a frequent talk show guest sharing with thousands of people her answers to questions that are received from around the world via email and her popular website.
 

Thursday
May 12th

3 pm Pacific Time
(6 pm Eastern / 5 pm Central / 4 pm Mountain)

Building an Exceptional Professional Image--Six Keys to Success
With The Power of Civility Co-Author Jules Hirst

To become successful, you need a well-developed and polished professional image, which is comprised of your appearance, presence, manners and communication skills. These traits need to be developed just as your education is developed since they are so visible. People see and judge you by these traits before you can prove yourself using your education. Join Jules Hirst in this content-rich program and explore:

·         The value of first impressions

·         Dressing professionally

·         Good grooming and hygiene

·         Dining etiquette

·         Professional communication

Jules Hirst is founder and president of For A Jul Productions, a full service wedding, event and etiquette consulting boutique. Jules provides quality etiquette training programs and seminars and has worked with a number of well-known organizations.

Monday
May 16th

3 pm Pacific Time
(6 pm Eastern / 5 pm Central / 4 pm Mountain)

Lunch Box Civility--A Tool for Leaders
With The Power of Civility Co-Author Penelope Paik, MA

If you were to list the top five acts of rudeness or incivility in your office, would they consist of “little” things such as reading someone else’s mail, shifting the blame for one’s mistake to a co-worker and taking—without asking—a co-worker’s lunch from the office refrigerator? These “little” things add up to large dollars when it comes to measuring an organization’s bottom line. Join Penelope Paik in this insightful program and discover strategies that will:

·         Show you how to identify and champion guidelines for civility in the workplace.

·         Provide you with a strategy for promoting and demonstrating workplace civility.

·         Help you create your own civility initiative.

Penelope Paik provides civility and image consulting, serving as a coach and advisor for a wide range of clients. She collaborates with individuals and organizations to provide workshops and strategies on professional presence, civility, business dining and etiquette, executive image for men and women, networking and sales skills, as well as career development. 

Tuesday
May 17th

3 pm Pacific Time
(6 pm Eastern / 5 pm Central / 4 pm Mountain)

Develop Your Personal Brand and Power It with Civility
With The Power of Civility Co-Author Yasmin Anderson-Smith, MCRP, AICI CIP, CPBS

Your brand is in everything you do—and it is personal. It bears your unique mark or personal stamp as perceived by your peers, clients, customers and competitors. Whether it is your choice of attire, speech, body language or social media presence, your personal brand colors and shapes your business and personal relationships. Join Yasmin Anderson-Smith in this interactive program and explore how to build a personal brand:

·         Clearly define who you are.

·         Define your target audience.

·         Focus you expertise.

·         Clarify your brand promise.

·         Maintain your brand.

·         Create a civility creed.

A certified image consultant and personal branding strategist, Yasmin Anderson-Smith is known for being a global voice on civility and for her commitment to empowering emerging businesswomen. Yasmin successfully launched her consulting firm KYMS Image International in 2006 and the Make it Happen! networking group in 2008.

Wednesday
May 18th

3 pm Pacific Time
(6 pm Eastern / 5 pm Central / 4 pm Mountain)

Networking with Civility--The Ultimate Business Tool
With The Power of Civility Co-Author Cheryl Walker-Robertson

Networking is people talking to each other, sharing ideas, information and resources. It is what you do and how you do it to make people comfortable with and engaged by you. Networking with civility will help you cultivate meaningful relationships, will make others feel good about being around you and will make you feel good about doing the right thing. Join Cheryl Walker-Robertson in this high-energy program as she gives you tools for working a room and mastering the art of mingling with civility. Among the topics covered are:

·         The civility of confirmation

·         The civility of preparation

·         The civility of showing up

·         The civility of launching a relationship

Cheryl Walker-Robertson is founder and chief knowledge officer of Protocol International, a professional protocol, etiquette and business development consulting firm. She leads brand strategy and business development for the company and manages, mentors and trains Protocol’s team of image consultants, professional organizers and brand strategists.

Thursday
May 19th

3 pm Pacific Time
(6 pm Eastern / 5 pm Central / 4 pm Mountain)

Civility on Campus--How to Get an "A" in Conduct
With The Power of Civility Co-Author Denise Pietzsch

Being civil on campus and making the campus experience a positive and successful one comes down to one basic word: respect. Learning to be civil in your communication with peers and professors is critical to having a successful, enjoyable college experience. A simple act of civility sets in motion a complex healing of humanity. Join Denise Pietzsch in this practical, entertaining program as she shares successful tips for getting and “A” in conduct. Among topics covered are:

·         Civilized dorm living

·         Classroom civility

·         Getting around campus

Denise Pietzsch combines enthusiasm and passion with professional quality. Audiences leave smiling and wanting more, her passion is contagious, and you can frequently hear her say, “I love my job!”

Monday
May 23rd

3 pm Pacific Time
(6 pm Eastern / 5 pm Central / 4 pm Mountain)

Civility—Making it a Lifestyle
With The Power of Civility Co-Author Cindy Ann Peterson, AICI FLC

Civility awareness and a common foundation of considerate conduct are crucial to our future. It is also critical to look at ways to bring us back to the place where people in all walks of life respect and consider the thoughts and values of others. Civility is not a high, lofty ambition or theoretical option for debate. It is a something that should be a part of your everyday life. Join Cindy Ann Peterson in the insightful program and discover:

·         The art of civil conversation

·         Effective and active listening

·         The effect of civility in business

Cindy Ann Peterson is a couture fashion designer and image consultant. She dovetails her distinctive fashion design skills with image consulting into a complete client package and provides a unique synthesis of fashion and image transformation.

3 pm Pacific Time
(6 pm Eastern / 5 pm Central / 4 pm Mountain)

To Say or Not to Say, That Is the Question--Political Civility--The Reality Show
With The Power of Civility Co-Author Shelby Scarborough

True political civility is built on a foundation of relationships with solid cornerstones of trust, respect, dignity and truth. Regardless of how someone says something to you, you need to really listen to what is said and respond without stripping away dignity. At the very least, respond with the old adage, “We can agree to disagree”—and mean it. Join Shelby Scarbrough in this thought-provoking program as she explores:

·         Appreciating differences and allowing for civil disagreement

·         Taking personal responsibility for behavior

·         Becoming a citizen diplomat

Shelby Scarbrough worked in the Reagan White House as a presidential trip coordinator and as a protocol officer at the U.S. Department of State, where she learned to set the highest of standards. A serial entrepreneur, Shelby takes ownership of whatever she tackles. 

Civility Communicates Confidence--Five Traits that Pave the Way to Success
With The Power of Civility Co-Author Tara Crawford

What has happened to civility? Proper language, responsibility, work ethic and etiquette—all of these and more seem to be a faint memory of previous generations. Making a positive impression and demonstrating good behavior not only affects the lives of others, it makes a constructive difference in your life. The outcome is a “better you,” and a positive influence in the world around you. Join Tara Crawford in this compelling program and discover the five traits needed for success. Pave the way to civility with:

·         Respect and gain confidence

·         Courage and revitalize confidence

·         Empathy and reinforce confidence

·         Communication and restore confidence

·         Optimism and build confidence

As a successful entrepreneur and small business owner, Tara Crawford has traveled extensively and acquired broad cultural etiquette and protocol knowledge. She is a polished trainer and public speaker who specializes in developing and delivering image management workshops and related presentations.

3 pm Pacific Time
(6 pm Eastern / 5 pm Central / 4 pm Mountain)

Dining with Civility--Manners Matter at the Table
With The Power of Civility Co-Author Nonnie Cameron Owens

Fine dining is both an art and a language. Understanding civility in dining will help you act appropriately during a casual meal or at a formal dinner. You can feel confident at a dinner table knowing you will not commit a blunder you will regret. Join Nonnie Cameron Owens in this interactive program and discover the tools you need to master: 

·         The art and protocols of formal dining

·         Continental style dining, common in most Western cultures

·         Basic guidelines for a dinner party or informal event

Nonnie Cameron Owens is president and CEO of Etiquette Plus, which she formed after retiring from a 32-year career with the airlines. As a certified etiquette consultant, Nonnie has trained thousands of college students, corporate executives and NCAA coaches, administrators and athletes.